TESTIMONIALS & FAQ
READ WHAT OUR CUSTOMERS ARE SAYING
Hi Kevin,
Thank you so much for the awesome job that was done on my car. Now that the sun is shining I can really see it and it looks great.
Susan J Favro
State Farm (Stephen Kent) | 3122 Battleground Ave
Greensboro, NC 27408 | 336) 282-KENT (5368)
Dear Mr. Rice,
We have recently had problems with our '93 Toyota Station Wagon (Bought from your dealership when new.) Two accidents (Not our fault) happened within 6 weeks!!! Both Were covered under comprehensive and repaired at your repair shop off Highway 29. I want to let you know how professionally and successfully everything was handled by personnel at the office and at the repair shop. One would think that a car this old would probably be salvaged or not repaired... but it is such a fine little car that we would not have any notion of letting it "Live" without repairs or replacing for a newer one.
Your technicians at the shop have repaired that car twice now and it looks sooooo good!!! The transactions were handled by Brandon Hill, and he did everything possible to make everything easy for us. Everyone we met at the collision center was beyond helpful, and Brandon's professionalism made for an experience we'll never forget!
As I drove away, I noticed a foam cup holder, a magnet and a pen left in the car... another act of courtesy from Rice Toyota employees. Keep up this stellar treatment of your customers, and your success will be guaranteed.
We feel blessed by Rice Toyota! "You treated us MORE than right!"
My Appreciation,
Lil Gibson
Dear Mr. Langford,
I was just in the presence of an "angel" that works or is employed at your establishment. He was very professional, kind, and paid attention to detail. He looked you dead in your eye and meant to me, that I'm here to solve your problem sir or ma'am. Please give him an atta-boy from Mr. Joseph W. Johnson III, Ex-DAV (Disabled Veteran of the U.S. Navy). His name was Mr. Andre Hill. Please tell him thank you for me. Forever grateful for being in the presence of a true "angel". Not found in people of that age.
Thank you sir,
Joe Johnson
PS - thanks Rice's collision center, well done!
Kevin,
My car finally drives and feels the way it did before my accident. Thanks for your help!
- Sandra
We recently had body work done on our car, and we are more than thrilled with the results. Your company and employees have shown nothing but kindness, and excellence throughout the entire process. I cannot begin to tell you how pleased I am with the repairs, and overall look of my car when we picked it up. A big thank you to Sheri Walker, who has been an absolute joy to work with, and who made a stressful situation completely stress-free.
I have already bragged about your company to family and friends, and will continue to do so in the future. We will gladly do business with you again, if there a need in this area. Please be sure to share our thanks with your staff, they are all excellent! We truly appreciate each and every one of you!
Have a great week,
- Debra J. Beach
Dear Charlie Reid & his team,
Thank you so much for being so dedicated to getting our car fixed "the 1995 Gold LS400 Lexus."
There is no sound of air coming through the window & that is wonderful!
Also, thank you for cleaning the inside of my car. I kept looking at it & finally thought - I knew I was right that you had gone beyond the call of duty.
I will always remember your dedication & your thoughtfulness, please know how very much I appreciate ALL OF YOU!
- Debbi
Mr. Langford,
We recently had our automobile repaired at your facility and would like to bring to your attention the outstanding treatment we received.
Mr. Andre Hill was my Collision Center Consultant and did an outstanding job in taking care of my problem. Noteworthy was his people skills and the ability to make you feel comfortable that the automobile would be handled in a professional manner. We were on a very short time frame but Mr. Hill assured me that I would get the work done when promised. This was done.
Each individual we encountered at the facility was very professional and impressed me. I will recommend your facility to all my friends. Thank you and your staff for a rewarding experience.
Wesley Baldwin, Lieutenant Colonel (Ret)
United States Army
Q: What is the difference between a Toyota Certified Collision Center and other body shops?
A: Toyota Certified Collision Centers demonstrate a commitment to excellence in collision repair professionalism, repair quality, and customer satisfaction by meeting Toyota's industry leading standards for certification. Key standards include: A third party customer service monitoring system to ensure your repair experience is exceptional, Toyota-trained managers and technicians who have the knowledge and expertise to repair your Toyota right, and repair facilities that are equipped with the right tools and equipment. Rice Collision knows your vehicle and we understand the importance of fixing it right the first time.
Q: How long will my repair take?
A: Express Repairs are typically completed in 1-2 business days these include things like damage to one part of the vehicle such as a Hood, Fenders, Trunk, Mirrors, Doors, and Bumpers. Other repairs vary depending on the amount of damage to the vehicle. Your Rice Collision Advisor will give you a estimated timeline for the repairs to be completed and keep you updated as often as you like about the repair progress. You have a choice to be updated via text, email of a phone call, whatever is most convenient for you.
Q: What kind of warranty does Rice Collision provide on repair work?
A: One of the things that sets Rice Collision apart from other body shops is our Lifetime Warranty. Warranties:Rice Collision Toyota Certified Body Shop provides a lifetime warranty on collision related repairs. The warranty covers the following repairs performed by Rice Collision.
Body Shop:
- Lifetime Warranty on craftsmanship of body and metal repair.
- Lifetime Warranty against defects and product failures of the vehicle finish.
- Certain limitations apply.
- Lifetime Warranty on craftsmanship for mechanical repairs.
Warranty on OEM Parts per manufacturer's written warranty. Sheet metal warranties vary from one manufacturer to the other. We are not able to guarantee or warranty LKQ or Aftermarket parts. The distributors will be the only warranty to come, with these parts. In addition to not supplying a warranty, we can not guarantee fit or finish.
Q: What will I drive while my car is being repaired?
A: No problem, we have numerous Toyota Rental Cars on site with a dedicated TRAC employee here to help. Please click on the link to reserve your Collision Repair rental today.
View Rentals +
Q: Why would I want to use Toyota Genuine Parts - aren't all collision parts pretty much the same?
A: Toyota Genuine Parts are designed to meet defined quality, safety and appearance specifications that may not be replicated on imitation parts. Protect yourself and the value of your vehicle by insisting on Toyota Genuine Parts.
Q: What are OEM parts and Aftermarket parts?
A: OEM stands for Original Equipement Manufacturer. When referring to automotive parts, OEM designates a replacement part made by the manufacturer of the original part. The term aftermarket is often used for non-OEM spare parts. In purchasing parts at national, discount auto parts retailers (e.g., NAPA, Auto Zone, Advance Auto Parts, Pep Boys, etc.), many parts will have OEM prominently displayed but followed by a qualifier such as "meets OEM standards". Such auto parts are not OEM; they are simply claiming to have been manufactured to the same specifications as the OEM parts-specifications.
We're approved by and work with all insurance companies including: Geico, Nationwide, Allstate, State Farm, Progressive, Liberty Mutual, PHH, Farm Bureau, GMAC,Erie, Kemper, USAA, Traveler's, Metlife. Ameriprise, Metlife andmanymore.
AdChoices